Privacy Policy

Effective Date: 01/03/2026
Business Name: SilverHaven Surprise LLC
Location: Surprise, Arizona
Contact Email: [email protected]
Phone: +1 480-971-2535

SilverHaven Surprise LLC(“Silver Haven,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website, submit a form, or communicate with us via phone, email, or SMS.

1. Information We Collect

We may collect the following personal information when you complete a form on our website, request information, schedule a consultation, or contact us:

First Name

Last Name

Phone Number

Email Address

We only collect information that you voluntarily provide to us.

2. How We Use Your Information

The information you provide may be used to:

Respond to inquiries about our residential assisted living services

Schedule tours or consultations

Provide personalized care plan discussions

Send reminders related to scheduled tours or consultations

Send occasional updates, service information, and promotional offers related to Silver Haven

Communicate important service-related announcements

We do not sell, rent, or trade your personal information to third parties.

3. SMS Consent and Communication

By submitting your information through our website forms, you may opt in to receive SMS text messages from SilverHaven Surprise LLC

SMS consent is obtained through a clearly labeled checkbox located below our website forms. By checking this box, you provide express written consent to receive text messages related to:

Appointment confirmations

Tour reminders

Service updates

Occasional promotional messages

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying:

STOP

UNSUBSCRIBE

Once you opt out, you will no longer receive SMS messages from us unless you opt in again.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

Improve website functionality

Analyze website traffic and usage patterns

Enhance user experience

Measure marketing effectiveness

Cookies are small files stored on your device that help us understand website activity. You may disable cookies in your browser settings; however, doing so may affect website performance.

We may use standard tools such as website analytics and advertising platforms that collect non-personally identifiable information such as IP address, browser type, and device information.

5. How We Protect Your Information

Silver Haven implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

We restrict access to personal data to authorized personnel only. While no online transmission is 100% secure, we take commercially reasonable steps to protect your information.

6. Accessing, Updating, or Deleting Your Information

You have the right to:

Request access to the personal information we hold about you

Request corrections to inaccurate information

Request deletion of your personal information

To make a request, please contact us at:

📧 [email protected]
📞 +1 480-971-2535

For SMS communications, you may opt out at any time by replying STOP or UNSUBSCRIBE.

We will process data access or deletion requests in accordance with applicable laws.

7. Mobile Information Sharing Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All SMS originator opt-in data and consent information will not be shared with any third parties.

8. Third-Party Links

Our website may contain links to third-party websites. Silver Haven is not responsible for the privacy practices of those external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Information

If you have questions regarding this Privacy Policy, please contact:

SilverHaven Surprise LLC
Surprise, Arizona
Phone: +1 480-971-2535
Email: [email protected]